CRM for realty and social housing
Which CRM platform should you choose for the real estate sector? Take care of your renter relationships with Maxo.
Whether they're public (subsidised housing) or private (serviced residences), owners, social landlords and building managers must respond quickly and effectively to tenants many requests from tenants. Things like water leaks, electrical issues, broken elevators, etc.
Requests have to be recorded and categorised, authorised service providers need to be found, service orders transmitted, work progress monitored, etc. That's why realty professionals need an efficient, mobile tool to be available and attentive to tenants.
Join over 13,500 clients already using efficy to accelerate their growth:
Take tenant relationships to the ground level
Centralise your data with Maxo, the leading CRM platform for the real estate and social housing sectors.
Maxo is available on tablets and smartphones. Building caretakers can enter requests in real time whether or not they're in their lodging or on the property portfolio.
They can add a photo on demand, make an appointment with a provider and confirm it with a tenant with Maxo right from your smartphone.
The solution is also available for PCs and gives employees at the head office, in regional departments or at branches a top-level view of tenant relationships and what service providers are doing.
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« The CRM is at the heart of our members' knowledge. All organizations have access to our directory and can update their information directly. We also use it to send emails and organize our professional days. »
Analyse data and communicate good results
With Maxo, landlords can compile statistics on the most frequently submitted requests, request processing times and status changes by building or service provider and so on.
Our CRM solution for real estate and social housing produces dashboards for managers to communicate with the public about the quality of service provided.
Comply with GDPR
Our CRM solutions keep data on tenants and property holdings secure:
- Regularly purge data and anonymise information
- Add a dictionary of words to ban in the app
- Data is hosted in France
The extranet is available on PC, tablet or smartphone.
Make sure tenants' requests are followed up on
With Maxo, your on-site teams (caretakers, grounds crews, multi-channel contact centre) can deal efficiently with tenant enquiries by:
- Entering and monitoring requests and complaints on PC, tablet or smartphone
- Keeping track of all interactions (appointments, calls, work orders) between the landlord, tenant and service providers
- Setting up alerts if the response time is exceeded
- Having a knowledge base to help solve problems
- Providing tenants with direct information via an extranet portal
- Using support for all channels (photo, visit, post, e-mail, online and more)
Challenges we can help solve include:
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"Maxo helps us achieve greater tenant satisfaction. We are able to respond to their requests more consistently"
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« The CRM is at the heart of our members' knowledge. All organizations have access to our directory and can update their information directly. We also use it to send emails and organize our professional days. »
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«For Vivest, customer relations are just as important as the vacancy rate or the rate of unpaid rent. Thanks to the efficy's CRM solution, we now have a better knowledge of our customers, sectors and the state of the stock.»