CRM for the public sector
Choose a CRM platform to offer a more responsive and efficient public service.
Public companies, government departments and development agencies, among others, all deal with the demands of users, policyholders and citizens.
The aim is to provide them with the best response in the shortest possible time to increase their satisfaction.
efficy's CRM solutions offer everything you need to improve public service: tracking for requests, e-administration, collaborative working, automated processing of public requests, a knowledge base and more.
Join over 13,500 clients already using efficy to accelerate their growth:
Share information within the administration for greater satisfaction
The public expects the public sector to be as efficient as the private sector. With efficy's CRM platform, your users and policyholders won't have to repeat their requests several times.
All administrative staff can access the same level of information, giving them a 360-degree customer view, contact history and a view of the relationship as a whole, plus much more.
The main thing is to centralise all interactions between the public body and its partners. Access rights are also fully configurable. If the administration wants to limit them, no problem.
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"efficy CRM reporting is highly appreciated by our employees"
Track requests to process them better
efficy's CRM solutions let you manage enquiries from users, constituents and policyholders via post, phone, in-person reception, web forms, social media and any other communication channel.
Ease of processing, meeting promised response times… Public sector companies' customer relations improve thanks to features such as:
- Entering and tracking requests
- Sending requests to the relevant department
- Creating a knowledge base for standardised responses from your advisers
- Setting up alerts if the response time is exceeded
- Enabling automated processing of similar requests
Modernise organisations with mobility, social media and marketing
Users are on the move and available on social media, so why shouldn't a public company be the same?
With efficy's CRM platform, the administration can offer its policyholders/users a host of features to make their lives easier, such as:
- Access to a self-service portal
- The ability to monitor social media to respond to requests or react to messages/questions/criticism
A public body can also adopt a marketing strategy, like the private sector does, to inform the public or measure satisfaction.
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"efficy CRM has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System."
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"efficy's platform gives us a better traceability and a better follow-up in the management of the activity"