CRM for Transport and Logistics

Centralise your customer interactions and boost your results!

Digital transformation is a major challenge for transport professionals, whose margins are under increasing pressure every year. Maxo helps you rethink your customer relations and business development.

Promote cross-functionality and integration between different companies, business lines and company activities to become customer-centric. Our CRM platform for transport and logistics helps you reconfigure your organisation so that everyone in the company is focused on providing value to the customer. The business's growth now depends more on the customer value chain than on industrial value.

 

Join over 13,500 clients already using efficy's platform to accelerate their growth: 

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Improve your responsiveness and control your customer relations

Maxo for transport gives professionals a 360-degree customer view that looks at the customer life cycle, destinations, types of transport, turnover, margin, calls for tender, spot quotations, contracts, marketing campaigns, incident/damage management, and more.

They integrate their business tools, such as their TMS or WMS, to consolidate customer data in order to improve responsiveness, satisfaction and development. You have a module specially designed to manage incidents, complaints and disputes.

Automate how you handle requests by e-mail or via the customer portal. Manage incident queues and automatic responses. Manage the performance of your after-sales service. 

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  • "The CRM allows us to centralize all our customer knowledge for reliable and shared information. The solution accompanies our sales representatives every day in the development of their activity."

    Corinne Bonnet
    HEAD OF THE CUSTOMER RESEARCH DEPARTMENT AND SALES ADMINISTRATION
    Find out more

Unleash your performance and increase your sales

Understanding your customers better empowers the marketing department to create segmented targets and schedule e-mail blasts and phone campaigns in a matter of seconds. The marketing and marketing automation modules allow you to find new opportunities and create loyalty campaigns. Our CRM platform for transport and logistics lets you map out your marketing path, grade your leads, categorise them and pass them to your sales staff.

In turn, the sales staff can manage their portfolios perfectly and have all the mobile tools they need to expand them and build loyalty. Break customers down into segments, define your objectives and manage your contracts. Give them the means to manage their performance and monitor each account as closely as possible. Each sales staff member manages their own territory and customers. Marketing sends new leads directly to the sales team, who then processes them. Automate reminders, contacts, end-of-contract reminders and more. 

Manage your business and track your results

With Maxo for transport and logistics, you can set up your key performance indicators.

Enjoy full control over your sales staff's portfolios, both for field and office-based members.

You'll get exact insight into what opportunities you've received, won or lost and their value.

You'll also know what actions have already been taken: e-mails, calls, remote customer follow-up, on-site appointments, quotations sent and reminders produced. Quickly measure the efforts made and the turnover generated. 

Integrate your CRM platform with your work environment

Maxo integrates with your business software — ERP, TMS, Outlook, Gmail and Office 365 — so your employees can use it easily and efficiently.

Centralise information and customer interactions in your database.

Complement your prospecting tools with our Corporama and Ellisphere integrations. 

Over 330,000 users are already growing with efficy.

  • "Efficy was chosen as the CRM solution because it met the complexity of our membership and was very flexible in all developments as efficy is fully customizable."

    Didier Pesesse
    LOGISTIC & APPLICATIONS SUPPORT SENIOR MANAGER
    Find out more
  • Benoit Speybroeck Belfius

    "The new system will enable everyone who is in contact with a client to have a 360° view of them."

    Benoit Speybrouck
    DIRECTOR DIGITAL PROGRAMS / DIGITAL & DATA
    Read the customer testimonial
  • Jeoffrey Chmielecki Amma

    "All our contracts, claims and policy holder documents are in efficy CRM. It is very easy to find information"

    Jeffrey Chmielecki
    COMMERCIAL ANALYST
    Read more
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