Naviland Cargo.

Naviland Cargo is a combined transport operator. European leader in combined sea transport, Naviland Cargo serves major European ports and has 11 branches in France and Belgium.

Its customers are shipping companies, shipping agents, freight forwarders, tankers, and carriers. The project to equip sales forces with a Customer Relationship Management (CRM) tool is driven by Senior Management in order to support the development of Naviland Cargo by structuring and developing the commercial approach.

Naviland Cargo has chosen efficy CRM for this project.

The choice of efficy CRM.

efficy CRM increases the efficiency of the services offered to customers and improves the Customer Relationship;

In a context of strong development, having quality customer information both centralized and shared is one of the assets of the success of the sales teams.

The faster access to information makes it possible to improve the productivity of the teams in the planning of the visits or in the realization of the estimates.

Indeed, the product portfolio is managed in the CRM solution with the possibility for the Pricing team to manage it clearly (price, currency …).

Finally, reporting tools enable to follow the evolution of the commercial activity.

Join the 13,500+ customers using efficy to grow their business

"efficy CRM has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System."
Valérie Exilie
HEAD OF PASSENGER INFORMATION & CUSTOMER RELATIONSHIP
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"We chose efficy CRM for its multilingual capabilities. Regardless of their area of operation in the world, our sales teams now have a single interface."

Christophe Peysson
MARKETING DISTRIBUTION MANAGER
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